ET25SWE0015 - EE BE Project Success Tools
HVAC Contractors working on energy efficiency and building electrification projects face technical and regulatory challenges. To support them, various organizations—including for-profits, non-profits, manufacturers, and state agencies—have developed software-based tools. These tools assist with tasks like HVAC sizing, commissioning, troubleshooting, and bill impact analysis. However, adoption of these tools has been limited despite their potential. The market study aims to identify the reasons behind this and suggest ways to increase their use among California contractors. By understanding these barriers, we can help investor-owned utilities (IOUs) build a stronger HVAC workforce, increasing heat pump adoption and improving the quality of installations.
The project team proposes a market study to explore these tools and identify barriers HVAC contractors face to adoption. Through interviews with market actors, the study will assess available tools, their effectiveness, and how they can be better utilized. The goal is to guide utilities and stakeholders in integrating these tools more effectively into contractor workflows. The team will respect brand anonymity to not show bias toward any specific tool, unless interviewees identify a specific example, and is determined to be appropriate to report on.
The CalNEXT project includes three activities: a review of available tools, an assessment of tool awareness and use among contractors, and the creation of a timeline buying guide that aligns project milestones with appropriate tools. This guide will help contractors and utilities quickly assess tool value, ensuring they are used effectively.
These tools can help ensure successful completion of key project milestones. For example, selling energy efficiency, scheduling, design and specifications, installation / execution, quality assurance & commissioning, rebate applications, project closeout. Tools may also enable remote mentorship, accelerating skill-building for junior technicians in order to help attract new participants to the workforce. Additionally, the tools improve HVAC installation quality, addressing issues like refrigerant charge, airflow, and equipment sizing. A study by the U.S. Department of Energy highlights the benefits of these tools, including better customer satisfaction and productivity.
California’s decarbonization and electrification goals rely on HVAC contractors, yet many face technical, administrative, and operational barriers that limit high-quality energy-efficient installations. Although software tools exist to improve design accuracy, streamline workflows, and reduce paperwork, adoption remains low, especially among small firms that make up over 40 percent of the state’s efficiency market. Expanding access to effective tools could improve installation quality, reduce system faults, support heat pump adoption, and strengthen program participation.
Contractors report fragmented workflows, limited support, complex rebate processes, and inadequate training, all of which contribute to installation errors and lost revenue. This project examined why software tools are underused, assessed current tool functionality, and created a Buyer’s Guide Framework to help contractors and utilities match tools to real-world barriers across the HVAC lifecycle.
Researchers scanned more than 600 HVAC and field‑service tools, evaluated a focused subset in depth, and conducted interviews with contractors, trainers, vendors, and trade groups. Tools were reviewed across ten lifecycle stages and assessed for pricing, usability, training, accessibility, and educational content. Findings revealed major gaps between tool capabilities and contractor awareness, particularly in small businesses. Integrated platforms can reduce workflow fragmentation but may lack technical depth. The resulting Buyer’s Guide Framework links contractor challenges to tool categories and offers scenario-based recommendations to support better software adoption.
Software tools can improve HVAC project quality, workforce support, and program participation, but adoption barriers require clearer guidance, integrated training, and utility-aligned features. Expanding the Buyer’s Guide Framework, standardizing programs, and strengthening training can boost installation quality, advance electrification, and help California meet its climate goals